CVE-2019-9753

Publication date 3 June 2019

Last updated 24 July 2024


Ubuntu priority

Cvss 3 Severity Score

4.3 · Medium

Score breakdown

An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.

Status

Package Ubuntu Release Status
otrs2 19.04 disco
Not affected
18.10 cosmic
Not affected
18.04 LTS bionic
Not affected
16.04 LTS xenial
Not affected
14.04 LTS trusty Not in release

Severity score breakdown

Parameter Value
Base score 4.3 · Medium
Attack vector Network
Attack complexity Low
Privileges required Low
User interaction None
Scope Unchanged
Confidentiality Low
Integrity impact None
Availability impact None
Vector CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N