CVE-2019-18179

Publication date 6 January 2020

Last updated 24 July 2024

Ubuntu priority

Medium

Why this priority?

Cvss 3 Severity Score

4.3 · Medium

Score breakdown

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn’t have permissions.

Status

Package Ubuntu Release Status
otrs2 24.10 oracular Not in release
24.04 LTS noble Not in release
23.10 mantic Not in release
23.04 lunar Not in release
22.10 kinetic Not in release
22.04 LTS jammy
Not affected
21.10 impish
Not affected
21.04 hirsute
Not affected
20.10 groovy
Not affected
20.04 LTS focal
Not affected
19.10 eoan Ignored end of life
19.04 disco Ignored end of life
18.04 LTS bionic
Vulnerable
16.04 LTS xenial
Vulnerable
14.04 LTS trusty Not in release

Patch details

For informational purposes only. We recommend not to cherry-pick updates. How can I get the fixes?

Package Patch details
otrs2

Severity score breakdown

Parameter Value
Base score 4.3 · Medium
Attack vector Network
Attack complexity Low
Privileges required Low
User interaction None
Scope Unchanged
Confidentiality Low
Integrity impact None
Availability impact None
Vector CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N