CVE-2019-12497
Published: 17 June 2019
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
Priority
Status
Package | Release | Status |
---|---|---|
otrs2 Launchpad, Ubuntu, Debian |
bionic |
Needed
|
cosmic |
Ignored
(end of life)
|
|
disco |
Ignored
(end of life)
|
|
eoan |
Not vulnerable
(6.0.19-1)
|
|
focal |
Not vulnerable
(6.0.19-1)
|
|
groovy |
Not vulnerable
(6.0.19-1)
|
|
hirsute |
Not vulnerable
(6.0.19-1)
|
|
impish |
Not vulnerable
(6.0.19-1)
|
|
jammy |
Not vulnerable
(6.0.19-1)
|
|
kinetic |
Does not exist
|
|
lunar |
Does not exist
|
|
mantic |
Does not exist
|
|
trusty |
Does not exist
|
|
upstream |
Released
(6.0.19-1)
|
|
xenial |
Needed
|
Severity score breakdown
Parameter | Value |
---|---|
Base score | 5.3 |
Attack vector | Network |
Attack complexity | Low |
Privileges required | None |
User interaction | None |
Scope | Unchanged |
Confidentiality | Low |
Integrity impact | None |
Availability impact | None |
Vector | CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N |