Not described well
Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately, we cannot work on this bug because your description didn't include enough information. You may find it helpful to read "How to report bugs effectively" http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful if you would then provide a more complete description of the problem.
We have instructions on debugging some types of problems at http://wiki.ubuntu.com/DebuggingProcedures
At a minimum, we need:
1. the specific steps or actions you took that caused you to encounter the problem,
2. the behavior you expected, and
3. the behavior you actually encountered (in as much detail as possible).
Thanks!
Incomplete
Missing Steps to Recreate Bug
Thank you for taking the time to report this bug and helping to make Ubuntu better. Please answer these questions:
* Is this reproducible?
* If so, what specific steps should we take to recreate this bug?
This will help us to find and resolve the problem.
Incomplete
Missing Apport Information
Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect BUGNUMBER
When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.
Incomplete
Is This a Regression?
Is this a regression? I.e., did it work previously on Ubuntu and only occurred after a recent update? If so, about when did you first notice it?
Incomplete
Kernel
Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.
Please run the following command which will attach necessary information:
apport-collect BUGNUMBER
if you are using Karmic Koala (9.10) or newer, or
apport-collect -p linux-image-`uname -r` BUGNUMBER
if you are using Hardy Heron (8.04)
Bear in mind that you may need to install the python-launchpadlib package from the universe repository with 'sudo apt-get install python-launchpadlib'. Additionally, when prompted to give apport-collect permissions for Launchpad you will need to give it at least the ability to "Change Non-Private" data as it will be adding information to your bug report.
If you are using an older release or cannot use apport please at least add the following information (pay attention to lspci's additional options):
First run the following commands:
1) uname -a > uname-a.log
2) dmesg > dmesg.log
3) sudo lspci -vvnn > lspci-vvnn.log
4) cat /proc/version_signature > version.log
then attach the files separately to the bug report (not pasted into comments or tar/zip-ed).
For your reference, the full description of procedures for kernel-related bug reports is available at https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies. Thanks in advance!
Incomplete
Sound
Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.
Please include the information requested from the "Reporting Sound Bugs" section of https://wiki.ubuntu.com/DebuggingSoundProblems as separate attachments.
If you are using Karmic or later this information can be gathered for you automatically using the command 'apport-collect -p alsa-base' BUGNUMBER where BUGNUMBER is the number of the bug you've reported.
Incomplete
ACPI
Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.
Please include the information requested at https://wiki.ubuntu.com/DebuggingACPI as separate attachments.
Incomplete
Removable Device
Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.
Please include the information requested at https://wiki.ubuntu.com/DebuggingRemovableDevices as separate attachments.
Incomplete
Printing
Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.
Please include the information requested at https://wiki.ubuntu.com/DebuggingPrintingProblems as separate attachments.
Incomplete
Hardware Detection
Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.
Please include the information requested at https://wiki.ubuntu.com/DebuggingHardwareDetection as separate attachments.
Incomplete
USB Storage
Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.
Please include the information requested at https://help.ubuntu.com/community/DebuggingUSBStorage as separate attachments.
Incomplete
Xorg general
Thank you for taking the time to report this bug and helping to make Ubuntu better. Please run the command 'apport-collect BUGNUMBER' which will attach necessary information for debugging this as an Xorg problem. Thanks in advance.
Incomplete
Xorg Freeze on Intel
Hi REPORTER,
For GPU lockup bugs with Intel graphics, you need to collect the output of 'dmesg' and your /sys/kernel/debug/dri/0/i915_error_state file. Both of these must be collected while the machine is locked up (e.g. by sshing into the sick machine over ethernet). See https://wiki.ubuntu.com/X/Troubleshooting/Freeze for additional info.
Incomplete
Collect dmesg and i915_error_state file
High
Xorg Xserver SEG FAULT
Hi REPORTER,
If you can reproduce this xserver crash easily enough, please collect a full backtrace - see http://wiki.ubuntu.com/X/Backtracing for guidance.
Collect full backtrace
Incomplete
High
Freeze on boot or shutdown
Thanks for your bug report and for your contribution to Ubuntu. In order to determine if this issue is plymouth related, please boot your computer with plymouth disabled and then shutdown to see if you can reproduce the issue. To disable plymouth for a single boot, follow these steps:
1. Hold Shift during Grub boot delay to access the boot menu.
2. Select your actual Ubuntu boot line and press "e" to edit it.
3. Select the "linux" line and at the end of the line, remove "splash" and "quiet".
5. Press "F10" to boot the custom boot line.
Incomplete
Plymouth
Thank you for taking the time to report this bug and helping to make Ubuntu better. Please run the command 'apport-collect BUGNUMBER' which will attach necessary information for debugging this as a plymouth problem. Thanks in advance.
Incomplete
Live CD Install
Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't start working on it yet, because your description didn't include enough information.
Please execute the following command 'ubuntu-bug ubiquity' as it will gather detailed information regarding your installation. Thanks in advance.
Incomplete
Dist Upgrade
Thanks for taking the time to report this bug and helping to make Ubuntu better. Could you please add the log files from '/var/log/dist-upgrade/' to this bug report as separate attachments? Thanks in advance.
Incomplete
GNOME Power Manager
Thanks for taking the time to report this bug and helping to make Ubuntu better. Could you please run "apport-collect BUGNUMBER" from the terminal? You might also want to take a look at the debugging instructions located at https://wiki.ubuntu.com/DebuggingGNOMEPowerManager and submit any other logs related to your problem. Thanks in advance.
Incomplete
Network Manager
Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't start working on it yet, because your bug report didn't include enough information.
Please include the information requested at https://wiki.ubuntu.com/DebuggingNetworkManager. If you have trouble, do not hesitate to ask for more assistance. Thanks in advance.
Incomplete
Firefox
Thank you for taking the time to report this bug and helping to make Ubuntu better. Could you please try to obtain a backtrace by following the instructions on https://wiki.ubuntu.com/MozillaTeam/Bugs? Also, please answer these questions:
* Is this crash reproducible? If so, which are the steps that lead to it?
* Which flash package do you have installed?
* Which Java package do you have installed?
* Which Firefox extensions do you have installed?
This will greatly aid us in tracking down your problem.
Incomplete
Firefox Retrace Failed
Thank you for taking the time to report this bug and helping to make Ubuntu better. However, your crash report didn't yield the required information. Please go ahead and submit a new crash report if it crashes again with the latest available version of the package. Thanks in advance for your cooperation and understanding.
Invalid
Samba Client
Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it without more information.
Please include the information requested at https://wiki.ubuntu.com/DebuggingSamba#samba-client.
Incomplete
Samba Server
Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it without more information.
Please include the information requested at https://wiki.ubuntu.com/DebuggingSamba#samba-server.
Incomplete
Samba Install
Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it without more information.
Please include the information requested at https://wiki.ubuntu.com/DebuggingSamba#samba-pkg-fail.
Incomplete
Openldap ssl
Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it without more information.
Please include the information requested at https://wiki.ubuntu.com/DebuggingOpenldap#ssl-client-failure.
Incomplete
ffmpeg
Thank you for taking the time to report this bug and helping to make Ubuntu better. You have reported a crash that actually happened in the libavcodec or libavformat library. In order to be able to actually fix this bug, we must be able to:
1. Reproduce it;
2. Check if it happens with the latest version; and
3. Understand where it actually crashes.
You can help with the first point by attaching an example file to this bug report. Please note that a proper attachment is preferred over a link to some remote site. Remote sites that are password protected or otherwise restricted (services like rapidshare.com) are absolutely not acceptable. If your file is too large, try to reproduce with the first few MB only. See http://ffmpeg.org/bugreports.html section "Submitting Sample Media" for guidelines.
Please also make sure that your file crashes with the commandline application ffplay from the ffmpeg package. If the crash does not happen with that tool, the bug does not belong to the ffmpeg package, but to some higher-level package like libxine1-ffmpeg or gstreamer0.10-ffmpeg (depending on what player has been used)
Incomplete
SCIM
Thank you for taking the time to report this bug and helping to make Ubuntu better. In order to determine the cause of this issue, we would need some additional information.
Please post or attach the following:
1. the output of 'dpkg -l | grep scim'
2. the output of 'im-switch -l'
3. the files '/etc/scim/config', '/etc/scim/global' and '~/.scim/config'
Additionally, please answer the following questions:
1. Is this bug reproducible? (always/sometimes/no)
2. If you can reproduce the bug, what are the steps to do so?
3. Which desktop environment are you using? (Gnome/KDE3/KDE4)
4. If you remove '~/.scim/config', '~/.scim/global' and restart your X session by logging out and in again, does this bug still appear?
5. If you reinstall the 'scim', 'libscim8c2a', 'scim-bridge-agent' and 'scim-bridge-client-{gtk|qt4}' packages, followed by the procedure described in 4., does the bug still appear?
Incomplete
Reminder
We'd like to figure out what's causing this bug for you, but we haven't heard back from you in a while. Could you please provide the requested information? Thanks!
No Response
We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!
Invalid
Package assignment
Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage . I have classified this bug as a bug in PKGNAME.
When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://help.ubuntu.com/community/ReportingBugs.
PKGNAME
Confirmed Fixed
Thanks for letting us know the issue is resolved.
Thanks, Fix Released
Fix Released
Unknown Fix
This bug report is being closed due to your last comment regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.
Invalid
Expired
We're closing this bug since it is has been some time with no response from the original bug reporter. However, if the issue still exists in the latest development version of Ubuntu and you are the original reporter please feel free to reopen with the requested information. If you are not the original reporter, please don't reopen this one but instead file a new bug and reference this one.
No response from original reporter
Invalid
Release+1 Testing
Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue that you reported is one that should be reproducible with the live environment of the Desktop CD of the development release - U U. It would help us greatly if you could test with it so we can work on getting it fixed in the next release of Ubuntu. You can find out more about the development release at http://www.ubuntu.com/testing/ . Thanks again and we appreciate your help.
Incomplete
Missing Report
Thank you for taking the time to report this bug and helping to make Ubuntu better. However, your crash report is either missing or challenging to deal with as a ".crash" file. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer.
If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart.
Now open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit.
If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'.
I'm closing this bug report since the process outlined above will automatically open a new bug report which can then dealt with more efficiently. Thanks in advance for your cooperation and understanding.
Incomplete
A Duplicate
Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug NUMBER, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.
Confirmed
Similar symptom but file a new report
while your symptoms sound similar, you're likely experiencing an unrelated issue. Please file a new bug for it using the command 'ubuntu-bug xorg' (and a photo if any corruption is seen).
Similar symptoms, but probably an unrelated issue, so file a new bug report
Missing backtrace
Thank you for taking the time to report this bug and helping to make Ubuntu better. Please try to obtain a backtrace following the instructions at http://wiki.ubuntu.com/DebuggingProgramCrash and upload the backtrace (as an attachment) to the bug report. This will greatly help us in tracking down your problem.
Incomplete
Unusable stacktrace
Thank you for taking the time to report this bug and helping to make Ubuntu better.
However, processing it in order to get sufficient information for the developers failed (it does not generate an useful symbolic stack trace). This might be caused by some outdated packages which were installed on your system at the time of the report. Please upgrade your system to the latest package versions. If you still encounter the crash, please file a new report.
Thank you for your understanding, and sorry for the inconvenience!
Invalid
Valgrind
Thank you for taking the time to report this bug and helping to make Ubuntu better. Please try to obtain a valgrind log following the instructions at https://wiki.ubuntu.com/Valgrind and attach the file to the bug report. This will greatly help us in tracking down your problem.
Incomplete
Submit Upstream
Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue you are reporting is an upstream one and it would be nice if somebody having it could send the bug to the developers of the software by following the instructions at https://wiki.ubuntu.com/Bugs/Upstream/[Project_Name]. If you have done so, please tell us the number of the upstream bug (or the link), so we can add a bugwatch that will inform us about its status. Thanks in advance.
Upstreamed
Thank you for your bug report. This bug has been reported to the developers of the software. You can track it and make comments at: [link]
!Ubuntu Package
Thank you for taking the time to report this bug and trying to help make Ubuntu better. However, it seems that you are not using a software package provided by the official Ubuntu repositories. Because of this the Ubuntu project can not support or fix your particular bug. Please report this bug to the provider of the software package. Thanks!
If you are interested in learning more about software repositories and Ubuntu the following pages should be informative:
1. http://www.ubuntu.com/community/ubuntustory/components - information about Ubuntu repositories
2. https://help.ubuntu.com/community/Repositories - information regarding managing repositories.
Invalid
Fixed in Development
Thank you for taking the time to report this bug and helping to make Ubuntu better. However, I am closing it because the bug has been fixed in the latest development version of Ubuntu - Oneiric Ocelot.
This is a significant bug in Ubuntu. If you need a fix for the bug in previous versions of Ubuntu, please do steps 1 and 2 of the SRU Procedure [1] to bring the need to a developer's attention.
[1]: https://wiki.ubuntu.com/StableReleaseUpdates#Procedure
Fix Released
CoC
Thank you for your bug report. To maintain a respectful atmosphere, please follow the code of conduct - http://www.ubuntu.com/community/conduct/ . Bug reports are handled by humans, the majority of whom are volunteers, so please bear this in mind.
Support Request
Thank you for taking the time to report this issue and helping to make Ubuntu better. Examining the information you have given us, this does not appear to be a bug report so we are closing it and converting it to a question in the support tracker. We understand the difficulties you are facing, but it is better to raise problems you are having in the support tracker at https://answers.launchpad.net/ubuntu if you are uncertain if they are bugs. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at http://askubuntu.com or http://ubuntuforums.org. For help on reporting bugs, see https://help.ubuntu.com/community/ReportingBugs.
Invalid
Language
Thank you for taking the time to report this issue and helping to make Ubuntu better. We noticed that some of the sentences in this bug report are not in English. If they were translated in English they would be more understandable to triagers. Could you please translate them?
Incomplete
Bad ISO
Thank you for taking the time to report this bug and helping to make Ubuntu better. While we appreciate the difficulties you are facing, it would appear that the CD image (ISO file) you downloaded could be corrupt. There is an easy way to verify the integrity of the Ubuntu ISO files you download. Could you please visit https://help.ubuntu.com/community/HowToMD5SUM follow the instructions and report back as to whether or not the MD5SUM verified? Thanks in advance.
Invalid
Suggestion
Thank you for your suggestion. However, the changes you are requesting aren't really a bug and require more discussion, which should be done on an appropriate mailing list or forum. http://www.ubuntu.com/support/community/mailinglists might be a good start for determining which mailing list to use.
Incorrect Translation
Thank you for taking the time to report this bug and helping to make Ubuntu better. Translations in Ubuntu are handled by the Ubuntu Translations project, so we are going to move this bug report over to that project.
Incomplete Package Request
Thank you for taking the time to request this package and helping to make Ubuntu better. Unfortunately you have not provided enough information for a developer to start packaging this application. Please make sure this bug meets the guidelines at https://wiki.ubuntu.com/UbuntuDevelopment/NewPackages. An example of a complete package request is available at https://wiki.ubuntu.com/UbuntuDevelopment/NewPackages/ExamplePackageRequest.
Incomplete
Triage Successful
Thanks for reporting this bug and any supporting documentation. Since this bug has enough information provided for a developer to begin work, I'm going to mark it as confirmed and let them handle it from here. Thanks for taking the time to make Ubuntu better!
Triage Unsuccessful
Thanks for reporting this bug and any supporting documentation. Since this bug has enough information provided for a developer to begin work, I'm going to mark it as confirmed and let them handle it from here. Thanks for taking the time to make Ubuntu better!
Incomplete
EOL
Thank you for reporting this bug to Ubuntu. DISTRO reached EOL on DATE.
Please see this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases
I've tried recreating this bug with DISTRO and was unable to, given the information you've provided. Please either a) upgrade and test or b) increase the verbosity of the steps to recreate it so we can try again.
Please feel free to report any other bugs you may find.
Incomplete
Patch
Looking at the attachments in this bug report, I noticed that an attachment was not flagged as a patch. A patch contains changes to an Ubuntu package that will resolve a bug and this attachment is one! Subsequently, I've checked the patch flag for it. In the future when submitting patches please use the patch checkbox as there are some Launchpad searches that use this feature. You can learn more about the patch workflow at https://wiki.ubuntu.com/Bugs/Patches.
No Patch
Looking at the attachments in this bug report, I noticed that one was flagged as a patch incorrectly. A patch contains changes to an Ubuntu package that will resolve a bug, since this was not one I've unchecked the patch flag for it. In the future keep in mind the definition of a patch. You can learn more about what qualifies as a patch at https://wiki.ubuntu.com/Bugs/Patches. Thanks!
Installation Failed
Thank you for your report. This package failure looks like being caused by a corrupted file system. Please start the "Memory check" from the boot menu. If that runs successfully, please start the desktop cd. Hold right-shift key after the bios checks to get to the grub menu and run "Check disc for errors" option. If the file system corruption is serious, the safest option would be to reinstall your system.
Invalid
Not Security
Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.
Invalid Papercut
Thank you for reporting this issue and bringing it to our attention. However, this bug is not a valid paper cut, as a paper cut should be a small usability issue, in the default or featured applications, that affects many users and is quick and easy to fix.
Therefore this bug cannot be addressed as part of the One Hundred Paper Cuts project.
------explanation why bug is not a papercut------
For further info about the paper cut criteria, please read https://wiki.ubuntu.com/PaperCut>.
Don't worry though, This bug has been marked as "Invalid" ONLY in the One Hundred Paper Cuts project.
Invalid
Added Bug Watch
Thanks for taking the time to report this bug in the upstream bug tracking system this is a tremendous help. Launchpad has the ability to watch lots of upstream bug trackers and this can be done by following the procedure documented at https://wiki.ubuntu.com/Bugs/Watches. I've added the bug watch for this bug report.